Question 1

What is Mapout Creative?

Accepted Answer

Mapout Creative is a digital growth and technology agency. We build custom websites, CMS and client panels, business automations, AI-powered tools, and managed digital solutions designed to generate leads, save time, and improve customer experience.

Question 2

Who do you work with?

Accepted Answer

We work with startups, local service businesses, clinics, restaurants, salons, barbershops, real estate companies, construction firms, ecommerce brands, professional services, and other organizations that need a stronger digital presence or better internal tools.

Question 3

Do you only work with businesses in the Philippines?

Accepted Answer

No. We work remotely with clients in the Philippines and internationally. Meetings, reviews, approvals, and project communication can all be handled online.

Question 4

Is the initial consultation free?

Accepted Answer

Yes. You can book a free discovery call to discuss your goals, current challenges, desired features, budget, and timeline. We use that conversation to determine fit and recommend the right approach.

Question 5

Do you use templates or build custom solutions?

Accepted Answer

Our core service is custom development. We design around your brand, goals, content, and workflow rather than forcing your business into a generic template. Reusable internal components may be used to improve speed and reliability without making the result look or behave like a template.

Question 6

What services do you offer?

Accepted Answer

We offer custom website design and development, web and mobile applications, UI/UX design, custom CMS and client panels, ecommerce and booking systems, business automation, AI integration, social media marketing, technical SEO, performance optimization, managed hosting, maintenance, monitoring, and ongoing support.

Question 7

Do you build web and mobile apps?

Accepted Answer

Yes. We build custom web applications and mobile apps for iOS and Android, including internal business tools, customer-facing apps, dashboards, and portals. Platform, technology, and delivery approach are recommended during discovery based on your goals, budget, and how your users will actually use the product.

Question 8

Do you offer UI/UX design as a separate service?

Accepted Answer

Yes. We provide UI/UX design for websites, apps, and digital products — including research, wireframes, high-fidelity interfaces, prototypes, and design systems. Design can be delivered on its own or as part of a full development project.

Question 9

Do you handle social media marketing?

Accepted Answer

Yes. We can help with social media strategy, content planning, creative production, posting calendars, community engagement, and paid campaigns. Scope is tailored to your platforms, audience, and growth goals, and is confirmed in the proposal before work begins.

Question 10

Can you redesign an existing website?

Accepted Answer

Yes. We can evaluate whether your current site supports your business goals, then improve its design, structure, speed, mobile experience, content management, SEO foundation, and conversion flow. A redesign recommendation is based on business impact—not change for its own sake.

Question 11

Do you build ecommerce websites?

Accepted Answer

Yes. Depending on the project, we can build product catalogs, carts, checkout flows, payment integrations, order management, customer accounts, inventory connections, and custom administration tools.

Question 12

Can you build booking systems, memberships, or client portals?

Accepted Answer

Yes. We build booking and appointment systems, membership areas, client portals, admin dashboards, marketplaces, and other custom workflows. Final features and integrations are defined during discovery and documented in the proposal.

Question 13

Can you connect our website to other tools?

Accepted Answer

Yes. We can integrate suitable third-party services through APIs or supported connectors, including payment providers, CRMs, calendars, email platforms, analytics tools, maps, and business software. Availability and cost depend on the third-party service.

Question 14

Do you provide content, branding, or images?

Accepted Answer

Website structure and content guidance are included in the planning process. Full copywriting, branding, logo design, photography, paid stock assets, or large content migrations may be quoted separately when required.

Question 15

Will my website work on phones and tablets?

Accepted Answer

Yes. Responsive behavior is a standard requirement for our websites. We test core layouts and functionality across desktop, tablet, and mobile before launch.

Question 16

What is the difference between Monthly and One-Time plans?

Accepted Answer

Monthly plans are fully managed and include services such as hosting, SSL, maintenance, monitoring, backups, CMS updates, and support according to the selected plan. One-Time projects provide a custom build with ownership and deployment to the client's hosting; ongoing hosting and maintenance are separate unless added.

Question 17

What are your Monthly plan prices?

Accepted Answer

Current renewal rates start at $49/month for Starter, $99/month for Business, and $249/month for Premium. Introductory annual offers may reduce the first-year monthly equivalent when 12 months are prepaid. Premium pricing starts at the displayed amount and may change based on scope.

Question 18

How does the 12-month prepaid discount work?

Accepted Answer

Starter and Business currently show a 20% first-year discount, while Premium shows 25%. The discounted amount is the monthly equivalent, but the first 12 months are prepaid. After the promotional term, the plan renews at the stated regular monthly rate unless different terms are agreed in writing.

Question 19

What are your One-Time project prices?

Accepted Answer

Starter begins at $699, Business at $1,199, and Premium at $2,499. The final quote depends on page count, design complexity, integrations, content needs, custom functionality, and delivery requirements.

Question 20

Are the displayed prices fixed?

Accepted Answer

Displayed prices are starting rates and may change as packages, costs, or exchange rates change. Your approved proposal defines the price and included scope for your project. Any work outside that scope requires your approval before it is added.

Question 21

Why do I sometimes see prices in Philippine pesos?

Accepted Answer

The site may localize pricing for Philippine visitors using the current USD-to-PHP exchange rate. Peso figures are estimates and may be rounded. Your proposal or invoice is the final pricing reference.

Question 22

Are there hidden fees?

Accepted Answer

No. The proposal identifies the scope, deliverables, price, hosting arrangement, revision allowance, warranty, and known third-party costs. Optional services, paid third-party subscriptions, premium assets, and approved change requests are listed separately when applicable.

Question 23

How are project payments handled?

Accepted Answer

The payment schedule is stated in your proposal and agreement before work begins. The structure may vary by project size and service type. We do not start development until the required agreement and initial payment conditions are met.

Question 24

What is your cancellation or refund policy?

Accepted Answer

Cancellation, refund, and early-termination terms depend on the service and are defined in the signed proposal or agreement. Please review those terms before payment and ask us to clarify anything that is unclear.

Question 25

How long does a website project take?

Accepted Answer

Timelines depend on scope, page count, custom features, integrations, content readiness, and feedback speed. We provide an expected timeline and milestones in the proposal after discovery. Delayed content or approvals can move the delivery date.

Question 26

What does your project process look like?

Accepted Answer

Our standard workflow is: lead qualification, discovery, proposal, agreement, planning, design, written design approval, development, testing, client review, final sign-off, launch, and post-launch support.

Question 27

What do you need from me to begin?

Accepted Answer

Typical kickoff materials include your logo, brand guidelines, images, website copy, contact details, domain and hosting information, required integrations, legal content, and a person authorized to provide feedback and approval.

Question 28

How do design revisions work?

Accepted Answer

Revisions are completed during the design phase before final approval. Starter includes 1 design revision, Business includes 3, and Premium includes unlimited design revisions within the agreed design phase and scope. Once design is approved and development begins, major design changes are handled as change requests.

Question 29

What happens if I request features outside the original scope?

Accepted Answer

We document the request, assess its impact, and provide a time and cost estimate when applicable. Work outside the approved scope only proceeds after client approval. This protects the project timeline, budget, and both parties' expectations.

Question 30

Can I review the website before launch?

Accepted Answer

Yes. After development and internal testing, we present the completed website for client review, address approved items, and request final sign-off before deployment.

Question 31

What do you test before launch?

Accepted Answer

We test core layouts and functionality on desktop, tablet, and mobile, along with forms, emails, navigation, performance, browser compatibility, CMS functionality, and relevant security controls. Launch checks also cover domain, SSL, DNS, analytics, backups, monitoring, and search configuration when included.

Question 32

Do I own the website?

Accepted Answer

For One-Time projects, you own the completed custom website after all contractual and payment obligations are satisfied, subject to the agreement and any third-party licenses. Monthly plans are managed services; access, transfer, and cancellation terms are defined in the service agreement.

Question 33

What is a custom CMS?

Accepted Answer

A custom content management system gives your team a focused admin area for the content and operations you actually need. It avoids unnecessary menus and plugin clutter, making common updates simpler, faster, and easier to control.

Question 34

Can I update the website myself?

Accepted Answer

Yes, when a CMS is included. We tailor editable areas to the project—such as pages, posts, services, products, bookings, or business data—so your team can manage approved content without editing code.

Question 35

Will I receive the source code?

Accepted Answer

One-Time project handover and source-code access are governed by the signed agreement and occur after required payments are completed. Third-party software, services, fonts, images, and libraries remain subject to their own licenses.

Question 36

Who owns the domain name?

Accepted Answer

We recommend that the client own and control the domain registration. We can help with DNS and launch configuration, but the domain should remain in an account the client can access.

Question 37

Is hosting included?

Accepted Answer

Managed hosting is included in Monthly plans. One-Time projects are deployed to client hosting, and hosting or maintenance can be added separately if you want us to manage the site after launch.

Question 38

What does managed hosting include?

Accepted Answer

Depending on the selected plan, managed service can include hosting, SSL, backups, uptime and security monitoring, CMS updates, technical support, maintenance, and performance optimization.

Question 39

What support is available after launch?

Accepted Answer

One-Time Starter includes a 30-day warranty, Business includes 60 days, and Premium includes 90 days. Monthly clients receive ongoing support according to their plan. Support scope and response expectations are confirmed in the agreement.

Question 40

What does the warranty cover?

Accepted Answer

The warranty covers defects, bugs, or issues resulting from the original development. It does not include new features, redesigns, content updates, third-party service changes, hosting issues outside our control, or modifications made by the client or another developer.

Question 41

Do you back up websites?

Accepted Answer

Backups are included in managed Monthly plans according to the selected package. For client-managed hosting or One-Time handovers, backup responsibility and any optional management service are defined in the proposal.

Question 42

Why does a website need ongoing maintenance?

Accepted Answer

Maintenance protects your investment. It helps keep software updated, performance healthy, forms working, backups available, security monitored, and the website compatible with changing browsers and third-party services.

Question 43

What AI features can you build?

Accepted Answer

We can build AI chat support, customer-service assistants, lead qualification, content assistance, blog and SEO tools, appointment support, internal assistants, and workflow automations. Features are selected based on a real business problem—not simply because AI is available.

Question 44

Which plans include AI features?

Accepted Answer

Monthly Starter includes AI Chat Support. Monthly Business includes AI content, blog, and SEO assistance with included monthly credits. Premium can include advanced chatbots, workflow automation, integrations, and custom AI solutions based on scope.

Question 45

What are AI credits?

Accepted Answer

AI credits are usage allowances for supported AI features. The amount consumed can vary by action and provider. Included credits reset according to the plan terms; additional usage or third-party AI costs may require an upgrade or separate charge.

Question 46

Is AI safe for confidential business data?

Accepted Answer

AI usage must be designed around the sensitivity of your data and the policies of the selected provider. We identify appropriate safeguards and limitations during discovery. Highly confidential, regulated, or sensitive information should not be sent to an AI service without an approved data-handling plan.

Question 47

What business processes can you automate?

Accepted Answer

Common examples include lead capture and routing, appointment workflows, repetitive customer questions, notifications, CRM updates, content workflows, reporting, and connections between business tools. We first understand the process, then recommend suitable technology.

Question 48

Is SEO included?

Accepted Answer

All builds include an SEO-ready technical foundation appropriate to the selected plan. Starter includes basic setup; Business and Premium include more advanced capabilities. Ongoing content strategy, link building, local SEO campaigns, or guaranteed ranking work are separate services unless explicitly included.

Question 49

Can you guarantee a number-one Google ranking?

Accepted Answer

No legitimate provider can guarantee a specific organic ranking. Search results depend on competition, content, authority, location, algorithm changes, and many factors outside any agency's control. We focus on strong technical foundations, performance, accessibility, and measurable improvements.

Question 50

Can you set up Analytics and Google Search Console?

Accepted Answer

Yes. Google Analytics and Search Console setup are included in applicable plans and can be added to custom scopes. The client should own or have access to the relevant Google accounts.

Question 51

How do you secure websites?

Accepted Answer

Our approach can include SSL, secure development practices, validation, access controls, dependency updates, backups, monitoring, anti-DDoS measures, and security checks. No website can be promised as completely risk-free, so ongoing maintenance and responsible credential management remain important.

Question 52

Will the website be fast?

Accepted Answer

Performance is a core development standard. We optimize code, layouts, assets, and delivery for the agreed scope, then test before launch. Real-world speed can also depend on content, third-party scripts, hosting, user location, and later changes.

Question 53

Do you consider accessibility?

Accepted Answer

Yes. We follow practical accessibility principles in design and development, including semantic structure, keyboard usability, readable contrast, and responsive behavior. Formal compliance certification or specialized audits should be included explicitly when required.

Everything you need to know before we build